Shipping policy

Orders placed with Standard shipping will typically be delivered in 5 business days from order date. Shipping estimates for most items are based on orders placed before 3 p.m. ET Monday – Friday (excluding holidays) and 11 a.m. ET for customized items. Please note your estimated delivery date at checkout depending on shipping method selected.

Fast, 2-Business-Day, 1-Business Day, and Saturday delivery options are not available for orders containing fragrances, lighting, rugs, and orders greater than 30 units. Lamps will ship with the base and the shade as 2 separate packages. Gift cards are shipped separately free of charge. Buy Online, Pick Up In-Store is not available for personalized product orders.

Pending order verification and credit approval, orders should arrive as specified above. Please note that the estimated delivery date is an estimate only and is not guaranteed. Your estimated delivery date will be shown during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Penshmark Global reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on Penshmark.com.

When you choose the Economy delivery option, packages are delivered Monday through Friday 8AM to 8PM. Orders sent by Fast, 2-Business-Day or 1-Business Day shipping methods are delivered Monday through Friday from 8AM to 8PM for residential address deliveries and 8AM - 5PM for commercial business address deliveries. We recommend choosing Fast, 2-Business-Day or 1-Business Day delivery if you are shipping your package to a business address. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

To ensure prompt delivery, orders placed with the Saturday delivery option will be shipped via the 1-Business Day option if placed outside of the hours specified above. We do not recommend choosing Saturday delivery if you are placing your order outside of these hours. Saturday delivery is not guaranteed to remote rural areas in the United States.

Shipments to Puerto Rico, the US Virgin Islands, Guam, the Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Fast, 2- Business-Day, 1-Business Day, and Saturday delivery options are not available for these destinations. Please allow 5 to 10 business days for delivery to these destinations.